Tata Indicom Broadband Sucks!!


I think any one who has been a customer of Tata Indicom,internet service, would agree with me that it's a greatest mistake they have done unfortunately. Believe me they have the worst ever customer service on earth ,that drives you crazy and brings out nerves in you. I took up a Broad Band connection with Min 256kbps to Max 2 mbps. Forget about 256kbps..till last three months I am getting 175 kbps. I lodged more than 10 complaints; but no response.

Initially they will claim all good stuffs..like high speed internet service, quick solving of customer oriented problems..etc etc. forget about the high speed, they don't even reach the minimum speed..they don't bother to solve the issue, the worst part is that they close the case without even your knowledge! From my personel experience I would never ever suggest any one to go for it because it will make your life hell..your time and hard earned money will go into drain..

They should better put the add as.."Tata indicom ….join us at your risk..help us to make you mad! Tata Indicom is nothing but a bunch of white lies!!!

Comments

Unknown said…
HI guys,

Watzzup just going through lot of blogs with ref to the matters related to the TATA indicom broadband consumers suffering and wanted to create a unified voice for all of us.
Hence you are requested to provide your vsnl/ tataindicom email id and user id complaint no.
Please drop me a mail at my email id dinaaz10@gmail.com
October 16, 2007 at 3:51 AM
Anonymous said…
Totally agree with the person who had such horrible experience with Tata indicom. My experience in Coimbatore, Tamilnadu, is almost identical.

1. Over 90% of the time I don't get internet service. Technical support is totally inadequate, nobody
has a clue why the server is down. Nothing gets done in spite of several phone calls. They don't
keep the equipment in working order, and wait till customers like us call and complain that there
is no internet. This is totally unacceptable.

2. Customer care (the 1-800 number) too has inordinate wait time, and just hangs up on me
saying "call later". This is unacceptable. Even now, the internet service has been down
for more than 4 days. Nothing is being done. I have been calling everyday, when I finally get
through to a customer service "executive" all I get is some platitudes. They also tell me that
i will receive credit for all the days when I had no service, but this is a lie --- see point 5 below.

3. In spite of escalating to Nodal officer for Tamilnadu region (several times), there has been no
response. This is ridiculous. What has Tata come to? I plan to publicize my frustrations all over
various internet fora, and warn the public not to sign up for Tata indicom.

4. Towards the end of March 09, I signed up for Tata's broadband DSL internet service, and paid in full
for 4 months. More than Rs 5500. I was explicitly told by the salesperson (DineshBabu, Coimbatore)
that there would be no charges. Still I was sent pro-rated charges for march, and additional extra
charges on each subsequent bill.

5. Finally, in spite of being told by customer service that I would receive credit for all the days when I had no service
this has NOT happened. Just to quote one instance, I had no service from April 6 till 23rd. But, lo and behold, the
April bill shows no refund. In addition to providing lousy service, Tata have also taken to outright lying. I am stunned at Tata's audacity. This is causing irreparable harm to their valuable brand name.

I plan to register complaints with consumer protection groups, write letters to the editor in all major newspapers,
and also widely publicize on the internet.
June 6, 2009 at 5:42 AM
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